Delegates visit Hoa Binh province’s Public Administration Service Centre.

The steering committee for "smart mobilisation” movement has issued a plan on building the "people-friendly administration” model in the locality, aiming at forming a transparent and effective administration, improving the effectiveness and efficiency of State management, building a friendly government and creating favourable conditions for people and businesses. It also addresses shortcomings in the handling of administrative procedures related to agencies, organisations and individuals.

Three units were chosen to pilot the model, which are the provincial Public Administration Service Centre and the one-stop-shop sections of Kim Boi district People's Committee and Phuong Lam Ward (Hoa Binh City)’s People's Committee. Up to now, the model has been launched in eight out of 10 districts and cities. Particularly, the two districts of Lac Son and Tan Lac have implemented the model since 2022.

Speaking at the launch of the "people-friendly administration” model at the provincial level, leaders of the provincial Party Committee's Commission for Mass Mobilisation suggested that the provincial People’s Committee continue to pay due attention to expanding the model across the locality to promote its effectiveness.

The implementation of the model needs to be closely linked with the realisation of socio-economic development targets, ensuring defence and security and taking care of local people's lives as well as the implementation of key tasks in site clearance and new-style rural building work, they said, adding that people's satisfaction should be viewed as a tool to measure of the effectiveness of the operation and administration of governments at all levels/.

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