The heart of the province, Hoa Binh city has paid great attention to administrative reform with the effective implementation of the one-stop-shop and interconnected one-stop-shop mechanisms as well as the provision of public services online.

To date, the city has completed 32 out of the 55 related tasks. It has received 20,692 administrative service requests, of which 83.62% have been responded and 99.78% processed partly online.

It has implemented Level-2 data transmission network connection infrastructure for all 19 wards and communes, ensuring the utilisation of shared software systems of the province and city.

Pham Thi Tuyet, Vice Director of the provincial Department of Home Affairs, said that 100% of the administrative procedures under the locality’s management have been announced in a timely manner. The rate of administrative requests receiving response on time has been rising, while the online processing of administrative requests has been strengthened, she said.

In September, authorised agencies at the provincial level as well as district and communal People’s Committees received 88,646 requests for administrative services, including 78,664 submitted online. They have processed 80,185 requests and are handing the rest.

The implementation of the one-stop-shop and interconnected one-stop-shop mechanisms has been carried out effectively at the provincial Public Service Centre and the office for receiving and responding to administrative requests in 10 districts, Hoa Binh city, and 151 communes, wards, and towns.

In September, the rate of administrative service requests receiving response on time from provincial-level agencies reached 99.45%, from district-level People's Committees 99.19%, and commune-level People's Committees 99.60%.

Meanwhile, many effective models in administrative reform and administrative service response have been applied.

However, the province has still faced a number of problems in the work, including a poor coordination among some agencies in processing administrative requests following the one-stop-shop and interconnected one-stop-shop mechanisms, and poor information technology infrastructure and equipment serving online public services.

In the coming time, the province will continue to strengthen leadership and direction over administrative reform and the control over administrative procedures by popularising the information on administrative procedures, promoting communications on available online public services, and continuing to enhancing the operation efficiency of the provincial centre for public services and offices for receiving and responding to administrative services at the district and communal levels.

Related Topics

Luong Son builds inclusive development model for ethnic communities

Hoa Binh charts robust growth, infrastructure push

Hoa Binh drives public investment reform towards sustainable development

Public investment drives groundbreaking development in Hoa Binh province

---

Hoa Binh city's zoning plan to help with resource mobilisation for riverside development

The Standing Board of the Hoa Binh provincial Party Committee has agreed in principle on a proposal by the Standing Board of the Party Committee of Hoa Binh city to gather feedback on the city’s 1:2000 zoning plan, which forms part of its broader urban development strategy.

Hoa Binh ramps up e-government building, administrative reform

Hoa Binh province has made notable progress in public administration reform and digital government development, with the satisfaction index among citizens and businesses reaching over 84%, according to recent government evaluations.

Mai Chau moves to improve public administration performance

Thanks to great efforts by local authorities in recent times, the governance and public administration performance of Mai Chau district has been significantly improved.

Meeting to celebrate the 139th anniversary of the district’s founding

In the afternoon of June 6, the Party Committee, the People's Council, the People's Committee and the Fatherland Front of Lac Son district solemnly held a meeting to celebrate the 139th anniversary of the district's founding (1886–2025) and the 79th anniversary of the establishment of the district's Party Committee (1946–2025). There was the attendance of Mr. Bui Van Thang, the Vice Chairman of the Provincial People's Council; Mr. Quach Tat Liem, the Vice Chairman of the Provincial People's Committee; Ms. Dang Bich Ngoc, the Deputy Head of the National Assembly Delegation of the province; as well as the former leaders of the province and district through various periods, who are the natives of the district.

Making breakthroughs, changing mindset: Hoa Binh lays ground work for digital transformation

Implementing the Politburo’s Resolution No. 57-NQ/TW on breakthroughs in science – technology, innovation, and digital transformation is a golden opportunity for the northern mountainous province of Hoa Binh to renew growth model, improve competitive edge and shorten digital gap.

“Digital Literacy for All”: Hoa Binh embraces digital transformation to spur development

Resolution 57-NQ/TW, issued by the Politburo on December 22, 2024, identifies sci-tech, innovation, and digital transformation as strategic breakthroughs to build a developed and prosperous nation. In Hoa Binh province, this spirit is not just a slogan, it’s being put into action through concrete initiatives that form a "new development triangle”: digital citizenship, digital economy, and digital administration.