(HBO) – The provincial Party Committee and People's Committee have urged departments, branches and localities to accelerate administrative reform, urgently set up hotlines to receive petitions from businesses and people in the implementation of administrative procedures, towards the goal of improving the business environment and the province's ranking in the Provincial Competitive Index by at least three places a year.
The one-stop desk of the administration of Thong Nhat ward (Hoa Binh city)
facilitates citizens' administrative procedures.
The provincial inspection agency has publicized the hotline numbers and email
address to receive complaints and opinions from individuals, organizations and
enterprises (phone number: 02183.882.609) at its headquarters. The email
address is at: duongdaynong.ttt@hoabinh.gov.vn.
The hotline has been informed to all departments, divisions, branches,
districts and cities.
Heads of departments, agencies, and chairpersons of People's
Committees of districts and cities have directed specialized agencies to
publicize the phone numbers and email addresses of their headquarters and
offices where they receive citizen or applications of administrative
procedures, in order to receive complaints and feedbacks of citizens and
enterprises. Corruptive acts of civil servants in handling administrative
procedures are strictly punished, contributing to improving the PCI ranking as
well as the scores of the index's components, especially informal costs.
The hotlines will also receive feedbacks on negative behaviours of civil
servants including refusing to handle procedures or handling not in line with
regulations; delaying the handling of administrative procedures in violation of
regulations; delaying settlement of administrative procedures beyond stipulated
time; failing to set specific deadline to return the results of administrative
procedures settlement; demanding additional dossiers, papers and procedures
outside of regulations;requiring people, businesses, and investors to pay
expenses outside the regulations; showing a lack of responsibility, causing
difficulties for citizens and enterprises, taking advantage of their assigned
job positions for personal gain./.
In recent years, Mai Ha commune in Mai Chau district has been making efforts to restructure its crops and livestock to improve production efficiency, enhance the quality of life, and increase income for local residents. Notably, the cultivation of watermelon in line with Vietnamese Goods Agricultural Practices (VietGAP) standards has helped local people escape poverty.
Hoa Binh province scored 43.5493 points in the 2023 Provincial Governance and Public Administration Performance Index (PAPI), ranking 20th out of the 63 provinces and cities nationwide, up 23 places compared to the 2022 list. The results show people's satisfaction with the effectiveness of implementing State policies and laws, local governance, and providing public services by authorities at all levels in the province.
With the motto of "polite, dedicated, professional, and lawful,” over the years, Phu Cuong commune in Tan Lac district has gradually improved the quality of processing administrative procedures, winning high satisfaction from local people and businesses.
Stretching over 300 meters, valued at hundreds of million dong and built to the new-style rural standards, a concrete road in De hamlet, Bac Phong commune, Cao Phong district, was completed by the end of 2023 thanks to the collective contributions of armed forces at provincial and district levels coupled with the active participation of military units stationed throughout the district.
Over the years, the People’s Committee of Lac Thuy district has issued many plans and programmes to speed up the administrative reform, aiming to better serve local people and businesses.
Kim Boi district is drafting 23 planning projects which are expected to help boost the local socio-economic development, attract investors, and mobilise resources for development, said Vice chairman of the district People’s Committee Tran Tuan Son.
They include the one on Bo urban area development until 2045, 20 zoning, and 12 on rural residential areas in communes.
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