Hoa Binh province scored 43.5493 points in the 2023 Provincial Governance and Public Administration Performance Index (PAPI), ranking 20th out of the 63 provinces and cities nationwide, up 23 places compared to the 2022 list.

An overview of conference to announce 2023 PAPI report.

The 2023 PAPI report was launched at a conference in Hanoi on April 2. The index is a policy monitoring tool that assesses citizen experiences and satisfaction with government performance at the national and sub-national levels in governance, public administration and public service delivery.

Following the initial pilot in 2009 and a larger survey in 2010, the PAPI survey has been implemented nationwide each year since 2011. For the 2023 PAPI report, 19,536 randomly selected citizens were surveyed. In total, 197,779 Vietnamese citizens nationwide have been directly interviewed for PAPI since 2009. PAPI measures eight dimensions: participation at local levels, transparency, vertical accountability, control of corruption, public administrative procedures, public service delivery, environmental governance, and e-government.

Hoa Binh’s result demonstrates people's satisfaction with the effectiveness of the State's implementation of policies and laws, local governance, and public service supply by local authorities at all levels in 2023.

Most of its component indicators are high, such as people's participation at local level (5.1577 points), transparency (5,1274 points), accountability to the people (4.4621 points), corruption control (7.2309 points), and public administrative procedures (7.3462 points).

Over the recent times, Hoa Binh has focused on solutions to improve the PAPI year by year, with a goal of improving the efficiency of serving the people by local administrations. In particular, the province has taken concerted measures to improve the scores of all eight PAPI dimensions, and enhance the responsibility of heads of State agencies, each official and civil servant, and local people in efforts to increase the index.

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