Cao Phong electricity official instructs clients how to register for power purchase via the National Public Service Portal. 

The company now manages more than 266,000 electricity contracts. Chief of its sales office Tran Thi Ut said the company is taking steady steps to digitalise management data, professional process as well as increase the adoption of technological advances in production, trade and customer services. It is an important solution in the context that the electricity industry is striving towards the goal of becoming a digital enterprise. At the same time, digital applications also bring many practical benefits to electricity users in the province.

  As of the end of October, the company installed over 166,000 electronic meters with remote data measurement, equivalent to 61.76%. In addition, it diversified forms of non-cash electricity payment to bring convenience to customers. The province also recorded over 179,000 customers paying non-cash, reaching 69%. Over 23,500 customers resorted to automatic debit deduction, or 9.2%. The rate of receiving and processing electrical service requests electronically during the entire service supply process reached 99.69%. The rate of receiving and processing electrical service requests automatically at Level 4 reached 99.94%.

Ut added that in the coming time, the company will continue applying new technology and automation in production and trade. It will also operate medium voltage grid automation (DMS) and multi-dividing multiple connection (MDMC) projects under the direction of the corporation while promoting the use of sci-tech equipment in the operation of the power grid. 

The company strives to complete the standardisation of customer information, work closely with relevant parties to complete the lookup of power purchase contracts on the CMIS 3.0 system, and store data on the Electricity Vietnam Northern Power Corporation’s software, ensuring the turnaround time of records as well as rapid, accurate and timely operations between units./.

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